Complaints about payment of ferry tickets
Complaints/claims about ferry tickets must be lodged no later than 30 days after you were informed about the amount charged. Complaints/claims must be directed to Skyttel AS – which manages the payment schemes in AutoPASS.
NB: Complaints/claims should not be sent to Troms Fylkestrafikk.
How is privacy protected?
The purpose of registering personal data about you is to implement the agreement about full price or discounted payment for travel on ferries covered by the national solution for “AutoPASS for ferry”.
Personal data about you and your transit data will only be used for administration of “AutoPASS for ferry”.
Transit data will be anonymised and used for traffic statistics.
Photography is used to document the class or length of the vehicle for the discount agreement, or unregulated transits. Data about each individual transit is erased as quickly as possible after each journey is paid for.
Upon entering into the agreement, personal data about you will be registered because this is necessary to implement the discount agreement, for correct ticketing and to process any complaints.
In the event of a dispute over the payment obligation, the data will be stored until the claim has been settled or legally resolved. You can at any time request access to information stored about you. You can at any time request the erasure of stored information about you. You then consent to any consequences this may have for the implementation of the agreement.
Upon termination of the agreement, all data will be erased in accordance with the current rules relating to privacy and accounting. Upon entering into this agreement, you consent to the transfer of transit data between the issuer and carrier when processing any complaints related to transits.